Check if your laptop recognizes the mouse or not in the Device Manager. Genius Ergo Laser Drivers: If you are inexperienced with updating Genius device drivers manually, we highly recommend downloading the Genius Ergo Laser Driver Utility. However, it cannot be turned on anymore. If the problem is still the same, contact our customer support for assistance. The double click is a button switch problem if you did not use any other firmware to update it.

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How do I solve this problem?

By continuing to browse, you are agreeing to our use of cookies as explained in our Privacy Policy. Sometimes the wireless mouse cursor jump randomly, it’s possible the AP router AP router and receiver use the same frequency or a battery low problem will cause the receiver frequency to be affected.

What is your global warranty on your products? If it is the same result on different USB ports, the mouse is broken, contact customer support for assistance. If the problem is still the same, contact our customer support for assistance. Change the place where you use the mouse, test whether the frequency is affected by another device or not. Sometimes when I turn on the mouse, underneath, the LED lights are on, but mouse does not work, why?


If yes, move the AP router farther away from receiver, and also move the mouse closer to receiver. We have some problems with your product. Furthermore, installing the wrong Genius drivers can make these problems even worse.

Check if your device is a plug-n-play device or not. Jay Geater is the President and CEO of Solvusoft Lasef, a global software company focused on providing innovative utility software. This website is using cookies.

Genius Ergo Laser drivers are tiny programs that enable your Mouse hardware to communicate with your operating system software. What can I do?

As a Gold Certified Independent Software Vendor ISVSolvusoft is able to provide the highest level of windlws satisfaction through delivering top-level software and service solutions, which have been subject to a rigourous and continually-audited approval process by Microsoft.

Solvusoft: Microsoft Gold Certified Company

Genius Ergo Laser Drivers: Is there anything I can do? Microsoft Gold Certified Company Recognized for best-in-class capabilities as an ISV Independent Software Vendor Solvusoft is recognized by Microsoft as a leading Independent Software Vendor, achieving the highest level of completence and excellence in software development. Unfortunately, we do not offer global warranty on our products. If you have any other questions, contact customer support for assistance.

Solvusoft’s close relationship with Microsoft as a Gold Certified Partner enables us to provide best-in-class software solutions that are optimized for performance on Windows operating systems. Some devices have additional buttons and you need to install the driver, but for those models, you do not need to install the driver if you do not want to use the additional buttons.


My laptop cannot detect the product and the cursor is not moving in Windows 7, why? The mouse is 2.

Genius Product Support – Ergo Laser

You are downloading trial software. My mouse has a left button problem – when I click once, sometimes it clicks twice. Windows XP, Vista, 7, 8, 10 Downloads: If you cannot find the driver on our website that is higher than your OS, that means there is no driver compatible with your O. Please try to change a new battery first if needed. Ergo Laser Compatibility: S so that means no driver is required always check that package contents.

Unfortunately, we do not provide technical manuals to end users, you can contact customer support for assistance. If yes, there is no need to install a driver. However, it cannot be turned on anymore.

The mouse sensor data read performance will be impacted.